Responsible Gaming at q79
At q79, we take our responsibility as a trusted online entertainment platform seriously. Online gaming should be a fun and enjoyable source of entertainment — not stress or burden. That is why, from day one of our operations, responsible gaming principles have been firmly embedded in every aspect of our platform.
We understand that every member comes from a different background, experience level, and financial standing. Some play simply to unwind after work, while others enjoy the strategic challenge of casino games. Whatever your reason for playing, q79 provides a fair, transparent, and safe environment for all members.
This page contains all important information regarding the self-control tools we provide, signs to watch out for, and how to get help should you or someone you know need support. We encourage all members to take the time to read through this guide as a smart precautionary measure.
Important Notice: Online gaming is for entertainment purposes only. Never play with money you cannot afford to lose, and do not use gaming as a way to resolve financial problems.
q79's Commitment to Responsible Gaming
Q79 is more than just a gaming platform — we are an entertainment partner that genuinely cares about the well-being of every member. Our commitment to responsible gaming goes beyond meeting legal requirements; it is a core value we uphold in every business decision we make.
We invest continuously in technology and trained staff to ensure our platform remains safe and user-friendly. Our support team has undergone specialised responsible gaming training and is equipped to identify and assist members who may be facing difficulties.
- All members must be aged 18 and above to register and play at q79.
- Our age verification (KYC) system ensures that no minors are able to access the platform.
- Q79 strictly prohibits any form of advertising that targets minors or individuals vulnerable to gambling problems.
- We partner with local and international gambling protection organisations to develop industry best practices.
- All members' personal information and gaming records are protected in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Control Tools
Self-Control Tools We Provide
Q79 gives you full control over your gaming experience through a range of easy-to-use tools.
Daily / Weekly Deposit Limit
Set a maximum deposit limit per day or per week. Once the limit is reached, our system will automatically block additional deposits until the limit naturally resets.
Play Time Limit
Set a session time limit for your gaming. The system will notify you when your time limit is nearly reached and will automatically end the session if necessary.
Cooling-Off
Take a short break from the platform for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions.
Self-Exclusion
Option to fully exclude yourself from the q79 platform for a period of 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours.
Maximum Loss Limit
Set the maximum loss amount you are willing to accept within a given period. The system will alert you when your loss limit is approaching.
Real-Time Alerts
Receive periodic notifications about the amount of time you have spent on the platform and your spending records during active sessions.
How to Use Self-Control Tools
Activating self-control tools at q79 is straightforward and can be done directly through your account. Here are the steps:
1
Log In to Account
Log in to your q79 account using your registered username and password. Make sure you are using a personal device to keep your account secure.
2
Go to Account Settings
Click on your profile icon at the top right of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
3
Select Your Preferred Control Tool
Choose the type of control you wish to activate — deposit limit, time limit, cooling-off, or self-exclusion. Read the description of each option carefully before activating it.
4
Set Limit Parameters
Enter the desired limit amount or duration. The system will confirm the limit that has been set and activate it immediately or within the stated period.
5
Verify via Email
For significant changes such as self-exclusion, verification via your registered email is required. Check your inbox and follow the instructions in the verification email.
Helpful Tips: You can also reach our support team via live chat if you need assistance activating any self-control tools. Our team is available 24 hours a day, 7 days a week.
Warning Signs to Watch Out For
Problem gambling often develops gradually and can sometimes be difficult to recognise on your own. q79 encourages all members to always be honest with themselves and pay attention to the following signs. If you identify two or more of the signs below in yourself, consider seeking professional help.
Borrowing money or selling belongings to fund gaming activity.
Feeling anxious, restless, or irritable when unable to play.
Hiding gaming activity from family or close friends.
Frequently attempting to chase losses by continuing to play.
Spending more time playing than planned or promised to yourself.
Neglecting work, family, or study responsibilities due to online gaming.
Needing to increase wager amounts continuously to experience the same level of excitement.
Repeatedly failing in attempts to reduce or stop gaming activity.
Immediate Action: If you recognise yourself in the signs above, do not wait until the situation gets worse. Contact the q79 support team now or use the self-exclusion tool in your account as a first step.
Self-Assessment Questions — Check Your Gaming Habits
Answer the following questions honestly. This is not a formal test, but a simple guide to help you assess your own gaming habits:
S1
Have you ever felt the need to hide your gaming activity from people you care about?
S2
Have you ever used money meant for basic necessities — such as bills, rent, or food — to play?
S3
Do you find yourself thinking about gaming even while doing other activities in your daily life?
S4
Have you ever played longer than planned in an attempt to win back money you had lost?
S5
Have your relationships with family or friends ever been affected by the time or money you spend on gaming?
S6
Have you ever felt that playing is the only way to relieve stress or escape personal problems?
If you answered "Yes" to any of the questions above: Consider using q79's self-control tools or speaking with a trusted family member. Professional support is also available — you do not have to face this situation alone.
Steps to Getting Help
Seeking help is a sign of strength, not weakness. q79 fully supports members who choose to seek assistance, and we will always respect that decision without prejudice. Here are the steps you can take:
- Contact the q79 Support Team: Our live chat is available 24/7. Our agents are trained to provide initial support and help you activate self-control tools immediately.
- Activate Self-Exclusion: Through your account settings, activate self-exclusion for a period that feels right for you. This is an important first step.
- Talk to Family: Share how you feel with a trusted family member or friend. Social support is one of the most important factors in recovery.
- Seek Professional Help: Consider speaking with a counsellor or mental health professional experienced in problem gambling issues.
- Manage Your Finances: Rebuild your personal budget and consider seeking financial planning assistance to help you recover financially.
Local Help Resources: Talian Kasih (15999) — Malaysia's Ministry of Women, Family and Community Development social services helpline, available 24 hours a day to provide support and referrals to individuals in need.
Minor Protection
Q79 has a zero-tolerance policy towards the participation of minors (under 18 years of age) in any gaming activity on our platform. We implement multiple layers of protection to ensure this platform is only accessible to eligible adults.
- The registration process requires date of birth verification and a valid identity document.
- Our automated KYC system will reject applications from individuals who do not meet the minimum age requirement.
- Any attempt to provide false information during registration is a violation of q79's Terms and Conditions and may result in permanent account closure.
- Parents and guardians are encouraged to use parental control software on devices shared with children to prevent unintended access.
If you suspect that an underage person has accessed the q79 platform, please report it to us immediately via live chat. We will investigate and take appropriate action promptly.
Frequently Asked Questions (FAQ) — Responsible Gaming
Log in to your q79 account, go to "Account Settings" and select "Responsible Gaming". There, you will find options to set a daily, weekly, or monthly deposit limit. Enter your desired limit amount and click "Save". The limit will take effect immediately. To increase a limit, a 7-day waiting period is required to ensure the decision is made with careful consideration.
Self-exclusion requests at q79 are processed within 24 hours of submission. Once activated, you will be unable to log in or conduct any transactions on our platform. If you need your self-exclusion applied immediately, please contact our support team via live chat and we will expedite the process for you.
Yes. q79's monitoring system continuously analyses gaming patterns. If the system detects patterns indicating signs of problem gaming — such as sudden spikes in deposits, unusually long gaming sessions, or loss-chasing behaviour — our team will reach out via email or in-platform notifications to offer relevant information and support.
No. Self-exclusion is designed to provide you with full protection and cannot be reversed before the set period ends. This is for your own benefit and safety. After the exclusion period expires, you will need to contact our support team and go through a brief review process before your account can be reactivated. Permanent self-exclusion is final and cannot be undone.
Yes, all self-control tools provided by q79 are completely free for all registered members. There are no fees or hidden charges. We believe that access to these protective tools is a right of every member, and we are committed to ensuring they are always easy to access and use by anyone who needs them.
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Ready to Play Smart with q79?
Create an account today and enjoy a safe, fair, and responsible online entertainment experience. Our self-control tools are always available to keep you in control.
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