Q79 Privacy Policy – Personal Data Protection for Malaysia Members

Q79 is an online entertainment platform operating in Malaysia, accessible at q79.ad. We understand that your trust is our most valuable asset, and protecting your personal data is one of our top priorities in our daily operations.

This Privacy Policy is drafted to provide a clear and transparent explanation of the types of information we collect, the purposes for collection, how we store and protect it, and your rights as the owner of that data.

We encourage you to read this Privacy Policy carefully. If you have any questions about how we handle your personal data, do not hesitate to contact our support team via live chat, available 24 hours a day, 7 days a week.

Q79 collects several categories of information to deliver better services, ensure platform security, and comply with relevant legal requirements.

The information we collect is used responsibly for the following purposes:

• Account Management: Creating and maintaining your member account, processing registration, and verifying your identity through the required KYC process.
• Transaction Processing: Securely processing deposits and withdrawals through various payment methods integrated with Malaysia's financial system.
• Platform Security: Detecting and preventing fraud, money laundering, suspicious account activity, and any unauthorised access attempts on our platform.
• Service Communications: Sending account-related notifications, transaction confirmations, security updates, and other important information relevant to your use of the platform.
• Continuous Improvement: Analysing platform usage patterns in aggregate to improve the user experience, system performance, and the range of games offered.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting requirements to relevant authorities when necessary.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support related to responsible gaming and providing appropriate intervention.
• Opted-In Marketing: Sending promotions, bonus offers, and the latest platform updates to members who have consented to receive marketing communications.

Q79 does not sell, rent, or trade member personal data to third parties for their own marketing purposes. However, we may share your information with certain parties in limited and controlled circumstances as follows:

• Payment Service Providers: Required transaction details are shared with integrated payment providers such as FPX, Maybank2u, CIMB Clicks, Touch 'n Go, and GrabPay solely to securely process your deposits and withdrawals.
• Game Providers: Required game data is shared with third-party game software providers who have signed confidentiality agreements with q79, for the purpose of game provision and maintenance.
• Identity Verification Services: KYC documents are shared with accredited identity verification service providers to validate the authenticity of the information you submit.
• Legal Requirements: q79 may need to disclose certain information to government authorities, law enforcement agencies, or regulatory bodies when required by law or a valid court order.
• Analytics Services: De-identified usage data (containing no personally identifiable information) may be shared with analytics service providers for platform improvement purposes.

All third parties receiving data from q79 are required to comply with strict data protection standards and may only use that information for the purposes specified in their agreement with q79.

Q79 invests seriously in cybersecurity infrastructure to ensure your personal data is protected at all times. Our security measures encompass multiple layers of protection:

• 256-bit SSL Encryption: All communications between your device and q79's servers are encrypted using the latest TLS protocol with 256-bit encryption, equivalent to the standards used by leading banking institutions.
• Secure Data Storage: Personal data is stored on servers protected with high-level encryption, multi-layered firewalls, and intrusion detection systems operating around the clock.
• Two-Factor Authentication: The 2FA system protects access to member accounts and internal admin panels from unauthorised access.
• Continuous Monitoring: The q79 cybersecurity team monitors platform activity 24/7 using sophisticated automated anomaly detection systems.
• Data Segregation: Sensitive financial data is separated from general profile data using a layered database architecture to minimise the risk of exposure.
• Regular Penetration Testing: q79 conducts regular security testing and system audits by independent third-party security experts to identify and address any system vulnerabilities.

Q79 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how users interact with our website.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information about how users interact with our platform — such as most-visited pages and page load times — to help us improve platform performance.
• Functional Cookies: Storing your preferences such as language settings, display options, and other details that personalise your experience on the q79 platform.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate using web analytics software. This data is anonymised and cannot be attributed to any specific individual.

You may manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the q79 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by q79. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the q79 support team via the platform's live chat. We will process your request within 14 business days from the date we receive your complete request.

Q79 retains member personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain data for the period required by applicable laws and regulatory requirements.

• Identity & KYC Data: Retained for a minimum of 7 years after account closure, in line with financial compliance and anti-money laundering legal requirements.
• Transaction Records: Retained for a minimum of 7 years for financial audit, tax compliance, and statutory reporting requirements.
• Log & Security Data: Retained for 2 years for security investigation and fraud detection purposes.
• Communication Data: Customer support communication records are retained for 3 years for quality control and dispute resolution purposes.
• Marketing Data: Deleted within 30 days after you withdraw your marketing consent.

Once the required retention period has expired, your personal data will be securely deleted or anonymised using approved data deletion procedures.

Q79 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. Any changes made will take effect as soon as the latest version is published on the q79 platform.

For significant changes that materially affect how we use your personal data, we will endeavour to notify you in advance via in-platform notifications or your registered email. However, it remains your responsibility to review this Privacy Policy periodically to stay informed of the latest terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The q79 Data Protection Team is ready to assist you.

• Live Chat: The fastest method — available 24/7 via the live chat button on the q79 platform.
• Email: [email protected] — we aim to respond within 1 business day.
• Via Account: Log in to your account and use the in-platform support centre to securely submit any privacy-related enquiries.

For formal complaints regarding data protection that cannot be resolved directly with us, you have the right to refer the matter to Malaysia's Department of Personal Data Protection (JPDP).